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《高级商务英语口语（第二版）》的内容与时俱进，根据*版后的国际商务发展进行改编，增加了新的内容，但仍然围绕国际商务的重要方面和重要环节展开。涵盖国际商务交际中的常见语境，让学习者能通过学习、操练，达到利用商务英语口语比较专业地、熟练地进行商务沟通甚至谈判的目的。重要的商务语境包括：国际商务的办公环境，商务礼仪，国际商务文化及其差异，线上线下业务的建立，新型商务的沟通、发函、询盘、发盘、还盘，合同订立，产品的生产、营销、代理与索赔等诸多方面，进行综合性训练。在每单元的*后是“巩固性阅读”材料，供学习者巩固该单元的知识，进行适当的信息拓展，旨在商务学习者通过阅读加强对该部分商务知识的认知。

Chapter One Office Hour

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Two Business Etiquette

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Three Business Trip

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Four Business Meeting

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Five Trade Fairs

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Six Business Trade I: Enquiries, Offers & Price Discount

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Seven Business Trade II: Payment Terms and Packaging

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Eight Business Trade III: Insurance, Shipment & Complaints

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model Conversations

Section Ⅳ Data Bank

Section Ⅴ Exercises

Section Ⅵ Suggested Reading

Chapter Nine Business Negotiation

Section Ⅰ Learning Objectives

Section Ⅱ Background Information

Section Ⅲ Model

孔宪遂，硕士，山东财经大学外国语学院教授，应用英语系主任，商务英语团队负责人。 2002年7月毕业于清华大学外语系英语专业外国语言学与应用语言学方向，上海外国语大学英语语言文学专业在读博士。主要研究方向为认知语言学、应用语言学。主持和参与完成各类科研课题10余项，出版译著3部、专著1部，主持和参与编写教材多部。

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Chapter One Office Hour

Section Ⅰ Learning Objectives

After the study of this chapter, students are expected to:

Know how to greet new colleagues in workplaces;

Know how to answer and make business phone calls;

Talk on the phone with potential international business people to establish business relations.

Section Ⅱ Background Information

There’s a chance you could be introduced to everyone from the president of the company to the water delivery staffer. While it’s key to be kind and gracious to everyone, you will want to have different messages prepared for different people. How you greet people should be related to both their position and to how you will interact with them on a regular basis. Co-workers are people who are basically on the same level as you. They are not subordinates, andnot superiors. These people should be met with an introduction, a description of what you’ll be doing and possibly some brief discussion about how your roles will intersect. If you’re unsure of how to address people, ask the person who hired you or the individual providing orientation. Some environments prefer a formal approach while others are more casual.

You may be introduced to departments rather than individuals, or you may be asked to stand and introduce yourself during a staff meeting. In this case, have a brief introduction prepared, and be ready to field a few questions about your background and what brought you to the company. Keep in mind, the most important part of greeting new colleagues is to be open, personable and professional.

Businesses communicate through various means, including e-mail or distributed memos, but when only a two-person conversation will do, you can’t beat the telephone. During a telephone call, both parties have the benefit of live interaction and can immediately exchange ideas. Since time is important in a small business, maximize each phone call for optimum effectiveness. Prepare yourself before you

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